Support that behaves like an in-house IT team
Reach us by email, phone or a shared channel. Every account gets a named manager, and every ticket is worked by someone who can log into the admin console with you rather than read from a script. For your first two weeks after cutover we run hypercare — proactive checks, daily mail-flow review and priority response on anything migration related.
Issue severityTarget first response
Mail flow interrupted15 minutes, 24/7
Migration or cutover issue30 minutes, 24/7
Account, access or licence changeSame business day
How-to and configuration adviceNext business day